Bandelettes® FAQ

Still have questions? Hopefully some of these frequently asked questions will help. If not, please feel free to contact us using our contact form or emailing info@bandelettes.com.

Our Promise

Our intent is to create a product of exceptional value. And we’re positive you’ll love the products and service you receive from Bandelettes®. But if for some reason you are not 100% satisfied, we’ll help make it right or give you a full no-hassle refund within 14 days of purchase. Refund and exchange requests can be processed right here.

Shipping Questions

Do you ship to Canada or other Countries? Do you provide tracking info?

We ship Worldwide, including Canada.

Usually, International deliveries take up to 10-14 business days but sometimes could be delayed by your customs office.

DHL e-commerce arranges for your parcel to be delivered to the destination country via DHL’s logistics network. And then the final mile delivery is done by the local postal service in the destination country.

You can use this website to track your packages, but be advised that the tracking link is updated within the USA only. After packages leave the USA, the tracking status will not be updated while packages are being cleared through customs and delivered to the address.

https://webtrack.dhlglobalmail.com/

 

How long does it take to ship within US?

Usually it takes 4-5 business days after orders are shipped.

How long does it take to ship to outside the US?

Usually, International deliveries take up to 10-14 business days but sometimes could be delayed by your customs office.

DHL e-commerce arranges for your parcel to be delivered to the destination country via DHL’s logistics network. And then the final mile delivery is done by the local postal service in the destination country. 

You can use this website to track your packages, but be advised that the tracking link is updated within the USA only. After packages leave the USA, the tracking status will not be updated while packages are being cleared through customs and delivered to the address.

https://webtrack.dhlglobalmail.com/

How much is shipping to Canada? Or Europe?

Our international shipping costs depend on the total number of items in your cart.

Canada is a flat $4.99 per order.

International Rates:
Thigh Bands
1 Item – $6.99
2 Items – $7.99
3 Items – $8.99
4 or More Items – $9.99

Elegance Panty Shorts
1 Item – $7.99
2 or More Items – $9.99

Our current international rates don’t go above $9.99, regardless of the items or quantity ordered.

Are there any customs or duty fees for international orders?

Yes. There could be additional customs and duty fees. You should check with your country’s customs office to determine what additional costs will be before purchasing Bandelettes.

Import duties, taxes and charges are not included in the item price or shipping cost.

These charges are the buyer’s responsibility.

Buying one pair may help you stay within allowed Duty and VAT charges free import amount, depending on the country.

Orders over 22 EURO in Europe and orders over 15 GBP in the UK will be subject to customs and duty fees.

Product Questions

How to measure thighs?

Check out our How To Measure page for tips on ensuring the perfect fit for your Bandelettes. We strongly recommend that first time buyers measure their thighs following the instructions, as the correct fit stops the bands from rolling or slipping.

If my measurements fall in between sizes, what size should I choose?

We suggest you select the smaller of the two sizes. A snug fit ensures your bands will stay in place and continue to provide protection.

Do they roll up or slip off?

The do not roll up or down or slip off if you’re wearing the correct size. Don’t guess – measure your thighs!

How should I wash Bandelettes® Thigh Bands?

Hand wash in cold water with mild detergent and air dry.

What is your Exchange or Return Policy?

Check out our returns and exchange page for a full list of our policies!

How can I tell if my Bandelettes® Thigh Bands are authentic?

Unfortunately, we’ve found many fake Bandelettes Thigh Bands on the market. If you think you may have inadvertently purchased a counterfeit product, review the images below for confirmation. (Click to enlarge)

Shouldn't be addressed from ChinaComes without official packaging in simple cellophaneHas only a single silicone strip on the insideUses a simple straight stitch with unmatched yarn colorHas no silicone strips on the inside

Love your thighs, not the rub. Click here to find your perfect style and put an end to painful inner thigh chafing today!

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