FAQs

Q: Are there any customs or duty fees for international orders?

We include VAT fees for orders in the EU and UK. You should check with your country’s customs office to determine what additional costs will be before purchasing Bandelettes®. These charges are the buyer’s responsibility. Import duties, taxes and charges are not included in the item price or shipping cost. If we collect VAT for your country, it will be shown as a separate line item in your cart and invoice.

FAQs

Still have questions? Hopefully some of these frequently asked questions will help. If not, please feel free to contact us using our contact form or emailing info@bandelettes.com.

Our promise

Our intent is to create a product of exceptional value.

And we’re positive you’ll love the products and service you receive from Bandelettes®. But if, for some reason, you are not 100% satisfied, we’ll help make it right or give you a full, no-hassle refund within 30 days of purchase.

Exchange

Refund

Shipping

How long does it take to ship within the US?

Usually, it takes 4-5 business days after orders are shipped. U.S. orders over $80 ship free!

What are the international shipping timeframes and tracking details?

Usually, international deliveries take up to 10-14 business days but sometimes could be delayed by your customs office.

DHL e-commerce arranges for your parcel to be delivered to the destination country via DHL’s logistics network. And then the final mile delivery is done by the local postal service in the destination country.

You can use this website to track your packages but be advised that the tracking link is updated within the USA only. After packages leave the USA, the tracking status will not be updated while packages are being cleared through customs and delivered to the address.

https://webtrack.dhlglobalmail.com/

How much is shipping to Canada? Or Europe?

Orders over $150 ship free worldwide!

Our international shipping costs depend on the total number of items in your cart.

Canada is a flat $7.99 per order.

International Rates

Thigh Bands 

1 or 2 Items – $7.99 
3 Items – $8.99 
4 or More Items – $9.99

Elegance Panty Shorts 

1 Item – $7.99 
2 or More Items – $9.99

Our current international rates don’t go above $9.99, regardless of the items or quantity ordered.

Are there any customs or duty fees for international orders?

We include VAT fees for orders in the EU and UK. You should check with your country’s customs office to determine what additional costs will be before purchasing Bandelettes®.

These charges are the buyer’s responsibility.

Import duties, taxes and charges are not included in the item price or shipping cost. If we collect VAT for your country, it will be shown as a separate line item in your cart and invoice.

Product

How to measure thighs?

Check out our How To Measure page for tips on ensuring the perfect fit for your Bandelettes. We strongly recommend that first time buyers measure their thighs following the instructions, as the correct fit stops the bands from rolling or slipping.

If my measurements fall in between sizes, what size should I choose?

We suggest you select the smaller of the two sizes. A snug fit ensures your bands will stay in place and continue to provide protection.

Do they roll up or slip off?

They do not roll up or down or slip off if you’re wearing the correct size. Don’t guess – measure your thighs!

How should I wash Bandelettes® Thigh Bands?

Hand wash in cold water with mild detergent and air dry.

What is your Exchange or Return Policy?

Check out our returns and exchange page for a full list of our policies!

How can I tell if my Bandelettes® Thigh Bands are authentic?

Unfortunately, we’ve found many fake Bandelettes Thigh Bands on the market. If you think you may have inadvertently purchased a counterfeit product, please get in touch.

Find your perfect pair

Do you prefer sexy lace or performance microfiber?

Portland Website Design by S'more Brands

Just buy them!

I debated buying these for months. I usually wear slipshorts under a dress, but I wanted to wear regular underwear. I got a size M and I wear a 10 pant size. Bought the smooth ones in beige. Absolutely perfect. One warning- I had a dress with a long slit up the right leg, so I figured I'd wear just one Bandelette on my left leg. Big mistake. I still chafed. So you do need to wear both of the pair.

I love these! They surprisingly don’t slip and are very comfy!

Fits perfect and is super cute and comfy!

After years of wearing bike shorts under skirts/dresses to avoid thighs rubbing together (which make u hot!) These are a life saver!! So smooth & silky! Can't believe it took me to after 40 y.o. to find these. Highly recommend!! 👍🏼

Seems slightly small even though I ordered the correct though measurement size. The tops want to roll down a bit, but they did seem to help other than that.

Our intent is to create a product of exceptional value.

Exchange

Do you prefer sexy lace or performance microfiber?

Portland Website Design by S'more Brands

Let customers speak for us