Q: Do you ship to Canada or other Countries? Do you provide tracking info?
A: We ship Worldwide, including Canada.
Please be advised we can track your packages on US territory only, we are unable to track packages beyond the US. After your item is processed through and left USPS Sort Facility at JFK International Airport in JAMAICA, NY 11430, it will be in transit to the destination. Status updates beyond the United States will not be available.
Please Note: Tracking numbers normally take approximately 24 hours to be available for tracking. While the package has shipped, there will be no available information on its delivery status until the following business day.
Q: How long does it take to ship within US?
A: Usually it takes 4-5 business days after orders are shipped.
Q: How long does it take to ship to Europe? Or Other Countries?
A: Usually it takes up to 3 weeks but sometimes may take even longer due to customs procedures. We have no control over it.
Q: How much is shipping to Canada? Or Europe?
A: Our international shipping rate is $4.99/order – flat rate for all countries, for Canada its $2.99/order.
Q: Is there any customs or duty fees for international orders?
A: Yes. There could be additional customs and duty fees. You should check with your country’s customs office to determine what additional costs will be prior to buying.
Import duties, taxes and charges are not included in the item price or shipping cost.
These charges are the buyer’s responsibility.
Buying one pair may help you stay within allowed Duty and VAT charges free import amount, depending on the country.
Q: How to measure thighs?
A: When taking measurements use a cloth tape measure. Measure the circumference of the fullest part of your thigh. Make sure that, when you circle your thighs, the tape is level and neither too tight nor too loose. Also measure yourself on your bare skin, not over clothes, while in standing position.
Be sure to write the measurements down!
Check our video “How to Measure”
21″-22″ (53-56 cm) A
23″-24″ (58-61 cm) B
25″-26″ (63-66 cm) C
27″-28″ (68-71 cm) D
29″-30″ (73-76 cm) E
31″-32″ (78 cm-81 cm) F
(While we strongly suggest measuring your thighs – at least for your first pair, here is chart where you can see pants size tied to bands size based on our customers feedback: size A – 2-4; size B – 6-8; C – 10-12; D – 14-16; E – 18-20, F – 22-24)
Q: If my measurements fall in between sizes what size should I choose?
A: We suggest to size down – Loose bands may slip off and create discomfort.
Q: Do they roll up or slip off?
A: They don’t roll up or slip off if size was chosen correctly.
We strongly suggest to measure thigh, never guess your size.
Q: How should I wash Bandelettes?
A: Hand wash in cold water with mild detergent and air dry.
Q: What is your Exchange or Return Policy?
A: If you are not happy with size or color we would gladly exchange your Bandelettes or issue a Refund for returned items. For Refund and Exchange Instructions please click here.
Q: My payment by Paypal does not go through, what is the problem?
A: Try to pay using Paypal Express. Many PayPal accounts are set up for Express payment and don’t work with regular Paypal payment.
Q: How can I tell if my Bandelettes are authentic?
While we agree that nothing is universal and we may not satisfy everyone, we strongly suggest giving Bandelettes a try – you may be surprised by the results! Bandelettes may not work for all due to different body types, thigh shapes or even personal preferences, but do fit most.
We strive for 100% customers satisfaction and will gladly exchange your bands for another size. Please email us with your concerns and requests for exchanges and we will help you find the right fit.